Terms and Conditions
Last Updated: May 3, 2026
Please read these Terms and Conditions ("Terms") carefully before using Built Story (the "Platform"), operated by Built Story II LLC ("Built Story," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1. Acceptance of Terms
By creating an account, accessing the Storyboard, posting content, placing bids, or otherwise using any feature of the Platform, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated herein by reference.
2. Description of the Service
Built Story is an online marketplace and deal-sharing network that connects licensed real estate brokers ("Brokers") with vendors and advertisers ("Vendors"). Brokers publish deal listings ("Posts") to a shared feed called the Storyboard. Vendors may bid to have promotional content ("Ads") displayed within that feed through a pay-per-placement auction system.
3. Eligibility
Brokers: To register as a Broker, you must hold an active real estate license issued by a U.S. state licensing authority. You are required to provide a valid license number and issuing state during onboarding. By submitting this information, you represent and warrant that it is accurate and current. We reserve the right to verify your license and suspend or terminate your account if your license is inactive, expired, or cannot be verified.
Vendors: To register as a Vendor, you must be a legal business entity or individual authorized to enter into binding contracts.
General: You must be at least 18 years of age to use the Platform.
4. Account Registration and Security
You agree to provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@builtstory.com if you suspect unauthorized access. We are not liable for any loss or damage arising from your failure to safeguard your credentials.
5. Email Verification
Accounts registered with an email address and password are required to verify the email address before accessing certain features. Failure to verify your email may result in restricted access until verification is complete.
6. Broker Terms
6.1 Content You Post
By submitting a Post to the Storyboard, you grant Built Story a non-exclusive, royalty-free, worldwide license to display, distribute, and reproduce that content on the Platform for the purpose of operating the service. You are solely responsible for the content of your Posts and represent that you have all rights necessary to submit it, that the content is truthful and not misleading, and that it does not violate any applicable law or third-party rights.
6.2 Prohibited Post Content
You may not post content that contains false or fraudulent deal information, violates fair housing or anti-discrimination laws, infringes any intellectual property right, includes personal data about third parties without consent, or is defamatory, harassing, or otherwise unlawful.
6.3 Post Moderation
We reserve the right, but have no obligation, to review, remove, or restrict any Post at our sole discretion.
7. Vendor Terms
7.1 Ad Creation
By submitting an Ad, you represent that it complies with all applicable advertising laws and that you have all rights necessary to publish the Ad content.
7.2 Ad Auction
Ad placements are determined by an automated auction ranked by bid amount per market region. Built Story does not guarantee that any Ad will win a placement.
7.3 Charges and Billing
You authorize Built Story to charge your payment method (processed via Stripe) each time your Ad wins a placement auction. All charges are per successful placement and are final unless otherwise required by law. You are responsible for keeping your payment method valid. Built Story is not responsible for missed placements due to payment failures.
7.4 Stripe
Payment processing is provided by Stripe. By adding a payment method, you agree to Stripe's Terms of Service. Built Story does not store full payment card details.
7.5 Prohibited Ad Content
Ads must not contain false or misleading claims, violate any applicable advertising standard, or promote illegal goods or services. We reserve the right to reject or remove any Ad at our sole discretion.
8. Prohibited Conduct
You agree not to: use the Platform for any unlawful purpose; attempt to gain unauthorized access to any part of the Platform; scrape or extract data without our express written consent; interfere with or disrupt the Platform; impersonate any person or entity; transmit spam or malicious code; or circumvent any technical measures we use to provide or protect the Platform.
9. Intellectual Property
Built Story and its licensors own all intellectual property rights in the Platform, including the software, design, branding, and aggregated data. The "Built Story" name, logo, and taglines are trademarks of Built Story II LLC. Your content remains yours, subject to the license granted in Section 6.1.
10. Privacy and Data
Your use of the Platform is subject to our Privacy Policy. We collect and process personal information (including real estate license data, contact information, location, and billing details) as described therein. You may request deletion of your account through the account settings or by contacting us.
11. Third-Party Services
The Platform integrates with Google Maps, Stripe, and Amazon Web Services. Your use of features powered by those services is subject to their respective terms and privacy policies. Built Story is not responsible for the practices of these third-party providers.
12. Disclaimer of Warranties
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. BUILT STORY IS NOT A REAL ESTATE BROKER, AGENT, OR ADVISOR AND DOES NOT PROVIDE REAL ESTATE ADVICE. THE PLATFORM IS A COMMUNICATIONS AND NETWORKING TOOL ONLY.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BUILT STORY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BUILT STORY IN THE PRECEDING TWELVE MONTHS, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
14. Indemnification
You agree to indemnify and hold harmless Built Story and its affiliates from any claims, damages, and expenses (including attorneys' fees) arising out of your use of the Platform, content you submit, or your violation of these Terms or any applicable law.
15. Termination
We may suspend or terminate your account at any time for any violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to access the Platform ceases immediately. You may delete your account at any time through account settings.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of [Your State], without regard to conflict-of-law principles. Any dispute shall be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to participate in a class action lawsuit or class-wide arbitration.
17. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Platform or by email. Your continued use of the Platform after the effective date constitutes your acceptance.
18. Contact
Built Story II LLC
support@builtstory.com